Troubleshooting & Error Fixes

• What can I do if video quality is poor in low light or during motion?

• How can I verify that the Dot is currently recording?

• How do I update the camera’s firmware to access new features?

• Why is the video feed lagging or buffering?

• I’m receiving too many alerts—how can I reduce false alarms?

• Night vision isn’t activating—what might be wrong?

• Why is my Dot showing as offline in the app?

• The app can’t detect the camera—what should I check?

• How to Access the Serial Number of Ulticam Cameras?

• How can I reduce false alerts?