The app can’t detect the camera—what should I check?

Technical Support Supervisor
Technical Support Supervisor
  • Updated

If the app can’t detect your camera during setup, make sure the camera is powered on and the LED is blinking blue to indicate pairing mode. Check that your phone’s Bluetooth and location services are enabled, and that you’re connected to a 2. 4GHz Wi-Fi network. If the issue persists, restart both your phone and the camera, then try the setup again in the Xthings Home(Formerly U home) app. 

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