Technical Support Supervisor
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Latest activity by Technical Support Supervisor
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Technical Support Supervisor created an article,
How long is the cable of the Power Adapter that comes with the Ulticam IQ camera？If I need to purchase an extension cable, what specification is it?
The cable of the Power Adapter that comes with the IQ camera is 16.4 feet (5 meters) long. Specification: Input: AC 110VOutput: DC 12V/2APlug: 5.5mm x 2.1mm
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Technical Support Supervisor created an article,
Questions about Gemini video data privacy: does Google have access to users' video footage? Will video footage be used for Gemini model training?
An official Google statement said:Video processing runs in a "customer-owned private instance" and is not automatically accessed by Google employees.All processing requires user authorization.Syste...
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Technical Support Supervisor created an article,
In the event list, why does it sometimes show messages like GMT -7:00 GMT+8:00?
This means that the camera for this event is not in the same time zone as your mobile app, so the time zone of the camera is displayed to differentiate it.
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Technical Support Supervisor created an article,
Is it normal for the metal case to get hotter when the Ulticam IQ camera is running?
It is normal; the IQ is a DC-powered camera, and it has to dissipate heat when it works. The metal case acts as a heat sink, allowing heat to be exported.
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Technical Support Supervisor created an article,
When there is a vehicle parked in the screen all the time, or the same person stays all the time, will it generate a repeat alarm event?
No, we have adopted an optimization mechanism where the system only reports an event once in this case, unless a new object is detected.
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Technical Support Supervisor created an article,
Do I have to turn on cloud storage to enable Gemini event description and reasoning?
Yes, since Gemini requires the uploading of event footage in order to analyze and determine. If local storage is chosen, then Gemini will be automatically disabled.
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Technical Support Supervisor created an article,
When both WiFi and wired networks are connected at the same time, which connection is used by default?
When the cable is plugged in, it connects as a network cable by default, and when the cable is unplugged, it automatically switches to a Wi-Fi connection.
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Technical Support Supervisor created an article,
Does the camera work with Internet?
Yes, the camera needs to be connected to the Internet. Your mobile phone can remotely connect to the camera via the Internet for operations such as real-time video viewing, event video playback, an...
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Technical Support Supervisor created an article,
What is the battery life for Ulticam Dot Camera and what should I do if it drains quickly?
Under default settings, with an average of 10 events triggered per day, 4 AA alkaline batteries can last up to two months. If using AA lithium batteries, the battery life can extend up to four mont...
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Technical Support Supervisor created an article,