WARRANTY & RETURN POLICY

Applies to: Ulticam security camera products purchased from authorized retailers and Ulticam’s official website.

Ulticam (“we,” “our,” or “us”) provides this 2-Year Limited Warranty to the original purchaser of an eligible Ulticam product (“Product”). This warranty covers defects in materials and workmanship under normal use for a period of two (2) years from the original date of purchase (“Warranty Period”).

1. WARRANTY COVERAGE

During the Warranty Period, Ulticam will, at its sole discretion, replace any Product found to be defective due to faulty materials or workmanship, at no charge to the customer. If an identical replacement product is unavailable, we may provide a comparable product of equal or greater value.
This warranty applies only to Ulticam cameras and related accessories that were purchased from an authorized retailer or directly from Ulticam.

2. WHAT IS COVERED

• Defects in materials and workmanship under normal consumer use.

• Failure of internal components due to normal operation.

• Manufacturing defects affecting performance and functionality.

3. WHAT IS NOT COVERED

This warranty does not cover:

• Damage resulting from accidents, misuse, abuse, neglect, improper installation, unauthorized modifications, or repairs.
• Normal wear and tear, including cosmetic damage such as scratches or dents.
• Damage caused by external factors, including but not limited to:
• Acts of God (e.g., floods, earthquakes).
• Power surges or improper electrical supply.
• Use with non-Ulticam certified accessories or products.
• Consumable parts (e.g., batteries, mounts, cables) unless the failure is due to a defect in materials or workmanship.
• Products purchased from unauthorized sellers or resellers.
• Products used outside the intended purposes or contrary to Ulticam’s user manuals or guidelines.

4. HOW TO MAKE A WARRANTY CLAIM

To initiate a warranty claim, follow these steps:

1. Proof of Purchase: Provide a valid receipt or proof of purchase from an authorized retailer.
2. Contact Support: Visit our support page at https://support.ulticam.com/hc/en-us/requests/new or email us at support@ulticam.com.
3. Troubleshooting: Our team may request additional information or troubleshooting steps before approving a warranty claim.
4. Return & Inspection: If needed, ship the defective product to our service center as instructed by our support team.
5. Replacement: Once verified, we will replace the product at no cost to you, excluding shipping fees where applicable.

5. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Ulticam’s liability is limited to the original purchase price of the Product.
• Ulticam is not liable for any indirect, incidental, special, or consequential damages arising from the use of the Product.
• This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

6. SATISFACTION RETURN POLICY

If you are the original purchaser of the Device and you are not satisfied with this Device for any reason, you may return it to its original condition within thirty (30) days of the original purchase and receive a full refund.

To return your Device, you need to contact customer support for a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 30 days after issuance, and Devices returned after that will be returned to the customer.

All products purchased directly from Ulticam’s official website come with a 30-day return policy. If you are not satisfied with our product, you may return it within 30 days of receipt for a refund. If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller.

Additional terms and conditions:

• Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return.

• All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories and manuals included, and sent with an RMA Number. We will not accept any shipments without a valid RMA number clearly labeled outside the box.

• Refunds will be processed and paid within 2 weeks of Ulticam’s receipt of the Product.

• Refunds will be reimbursed in the original form of purchase.

Questions? Contact our customer support team at +1 (833) ULTICAM, available 9:00 am - 5:00 pm PST, Monday to Friday, for assistance.