Technical Support Supervisor
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Recent activity by Technical Support Supervisor
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In the event list, why does it sometimes show messages like GMT -7:00 GMT+8:00?
This means that the camera for this event is not in the same time zone as your mobile app, so the time zone of the camera is displayed to differentiate it.
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Is it normal for the metal case to get hotter when the Ulticam IQ camera is running?
It is normal; the IQ is a DC-powered camera, and it has to dissipate heat when it works. The metal case acts as a heat sink, allowing heat to be exported.
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When there is a vehicle parked in the screen all the time, or the same person stays all the time, will it generate a repeat alarm event?
No, we have adopted an optimization mechanism where the system only reports an event once in this case, unless a new object is detected.
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Do I have to turn on cloud storage to enable Gemini event description and reasoning?
Yes, since Gemini requires the uploading of event footage in order to analyze and determine. If local storage is chosen, then Gemini will be automatically disabled.
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When both WiFi and wired networks are connected at the same time, which connection is used by default?
When the cable is plugged in, it connects as a network cable by default, and when the cable is unplugged, it automatically switches to a Wi-Fi connection.
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How to Access the Serial Number of Ulticam Cameras?
The Serial Number is a 16-digit number. You can find it on the original package box, the back/bottom of the device, or the camera's Settings page in the Xthings Home(Formerly U home) App. e.g. 8050...
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Ulticam Dot Quick Guide
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Ulticam IQ Quick Guide
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SHIPPING POLICY
Order Processing Please allow 1-2 business days to process your order. You will receive an email notification once your order has been shipped, including tracking information. Shipping Destinatio...
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WARRANTY & RETURN POLICY
Applies to: Ulticam security camera products purchased from authorized retailers and Ulticam’s official website. Ulticam (“we,” “our,” or “us”) provides this 2-Year Limited Warranty to the original...
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