Technical Support Supervisor
Articles
Recent activity by Technical Support Supervisor
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Can Ulticam IQ record and function without an internet connection?
Yes, local storage still works, but remote access and cloud features won’t.
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Is my footage secure?
Yes. Footage is encrypted during transmission and in cloud storage.
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What warranty does Ulticam IQ offer?
2-year limited hardware warranty.
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How do I update firmware?
In the Xthings Home(Formerly U home), go to Device Settings and follow update prompts.
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What can cause video lag or buffering, and how can I fix it?
Weak Wi-Fi signals can cause lag. Try moving the camera closer to the router or use Ethernet/PoE for more stable performance.
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How can I reduce false alerts from the camera?
Use activity zones and AI filtering to limit unnecessary notifications.
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Why is my camera offline?
Ensure the camera has power and is within range of a stable Wi-Fi connection. You may also reboot your router or reset the camera.
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What should I do if the app can't detect the camera during setup?
Ensure LED is blue, phone is on 2.4GHz Wi-Fi, Bluetooth and Location are enabled.
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What happens to recordings after 7 days?
Cloud clips are auto-deleted unless saved. Local storage uses loop recording.
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Can I use both cloud and local storage?
Only one method can be active at a time.
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