Technical Support Supervisor
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Does Ulticam Dot support 5 GHz Wi‑Fi?
No. The Ulticam Dot supports only 2. 4GHz Wi-Fi networks. It does not support 5GHz Wi-Fi.
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How do I connect the camera to Wi‑Fi?
Download the Xthings Home(Formerly U home) app, create an account, and follow the in-app setup instructions to connect the camera to a 2. 4GHz Wi-Fi network.
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How do I power on the Ulticam Dot?
The Ulticam Dot comes with 4 AA batteries pre-installed in the camera. To power it on, simply pull the plastic tab from the battery compartment to activate the power. The camera will automatically ...
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Does Ulticam IQ camera record continuous video or only events?
If you only use the Cloud Storage or an SD card, the IQ camera can only record the "event" videos.If you connect the IQ camera to an NVR, it can record continuous video and store the video on the N...
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Can the Ulticam IQ camera work with NVR and record continuous video?
Yes, the Ulticam IQ camera supports ONVIF, which enables it to connect to an NVR and record continuous video.
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How to Access the Serial Number of Ulticam Cameras?
The Serial Number is a 16-digit number. You can find it on the original package box, the back/bottom of the device, or the camera's Settings page in the Xthings Home(Formerly U home) App. e.g. 8050...
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How to Access the Serial Number of Ulticam Cameras?
The Serial Number is a 16-digit number. You can find it on the original package box, the back/bottom of the device, or the camera's Settings page in the Xthings Home(Formerly U home) App. e.g. 8050...
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What should I do if I don't want to receive marketing related pop-notifications pushed by the Xthings Home(Formerly U home) App?
Please follow the steps in the screenshots below to turn this off.1. Go to the Settings page of the Xthings Home(Formerly U home) App;2. Choose the "APP Notifications" option;3. Turn it off.
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How long is the cable of the Power Adapter that comes with the Ulticam IQ camera？If I need to purchase an extension cable, what specification is it?
The cable of the Power Adapter that comes with the IQ camera is 16.4 feet (5 meters) long. Specification: Input: AC 110VOutput: DC 12V/2APlug: 5.5mm x 2.1mm
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Questions about Gemini video data privacy: does Google have access to users' video footage? Will video footage be used for Gemini model training?
An official Google statement said:Video processing runs in a "customer-owned private instance" and is not automatically accessed by Google employees.All processing requires user authorization.Syste...
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