Technical Support Supervisor

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• How do I install the Ulticam IQ camera?

  Mount the base plate using screws, attach the camera, connect power via DC or PoE, then pair using the Xthings Home(Formerly U home) app. 

  • Updated January 15, 2026 16:58
  • 1 follower
  • 0 comments
  • 0 votes

• Will the camera work with SmartThings or IFTTT?

  Not ofYicially yet, but there might be future compatibility added. 

  • August 08, 2025 14:50
  • 1 follower
  • 0 comments
  • 0 votes

• How do I connect Ulticam Dot to Google Home?

  In the Google Home app, go to ‘Works with Google’, search for ‘Xthings Home’, and link your account to view and control the camera. 

  • Updated January 15, 2026 16:53
  • 1 follower
  • 0 comments
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• Does the camera support Matter or Thread protocols?

  Not yet, Ulticam Dot doesn’t support Matter or Thread. It only connects via Wi-Fi. 

  • August 08, 2025 14:48
  • 1 follower
  • 0 comments
  • 0 votes

• Does Ulticam Dot work with Apple HomeKit?

  Nope, Ulticam Dot doesn’t support Apple HomeKit right now. It’s only compatible with Google Home and Amazon Alexa. 

  • August 08, 2025 14:47
  • 1 follower
  • 0 comments
  • 0 votes

• Can Ulticam Dot be part of smart home routines or automations?

  Yes, you can set up camera actions based on time, when someone’s around, or other device states using Google Home or Alexa routines. 

  • August 08, 2025 14:46
  • 1 follower
  • 0 comments
  • 0 votes

• Can I watch the live feed from Ulticam Dot on my Alexa-enabled display?

  Absolutely! You can use commands like ‘Alexa, show my living room camera’ to view the Dot’s feed on Echo Show and other Alexa screens. 

  • August 08, 2025 14:45
  • 1 follower
  • 0 comments
  • 0 votes

• Who has access to my Ulticam footage?

  Only you and users you’ve shared access with through the Xthings Home(Formerly U home) app can view recorded footage. 

  • Updated January 15, 2026 16:57
  • 1 follower
  • 0 comments
  • 0 votes

• Is my video footage stored securely in the cloud?

  Yes, user data and videos are encrypted with AES-256 and transmitted through TLS-encrypted channels during transmission. For storage, they’re encrypted in the cloud with strict access controls, ens...

  • August 08, 2025 14:42
  • 1 follower
  • 0 comments
  • 0 votes

• How can I delete my video history or account data?

  You can delete individual video clips or your entire account and data through the Xthings Home(Formerly U home) app’s settings under Account or Cloud Management. 

  • Updated January 15, 2026 16:57
  • 1 follower
  • 0 comments
  • 0 votes