Technical Support Supervisor

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• FAQS_DOT_Camera Features_Does the camera support two-way audio and siren activation?

  Yes, the Ulticam Dot has a built-in microphone and speaker for two-way audio. You can speak to visitors and hear what’s happening through the U Home app. It also includes a built-in siren that can ...

  • August 15, 2025 17:12
  • 1 follower
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• FAQS_DOT_App & Account_How do I create or log in to a U Home account?

  Yes, you can share camera access with family members or other users through the U Home app. Open the camera settings, select "Device Sharing," and add the person using their email or account ID. Yo...

  • August 15, 2025 17:11
  • 1 follower
  • 0 comments
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• FAQS_DOT_App & Account_Can I rename or group cameras in the app?

  Yes, you can rename your cameras and group them by room or purpose in the U Home app settings. 

  • August 15, 2025 17:08
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• FAQS_DOT_App & Account_Can I share camera access with family or others — and control permissions?

  Yes, the U Home app allows you to share a device. access with others and manage their permissions under the device settings. 

  • August 15, 2025 17:08
  • 1 follower
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• FAQS_DOT_App & Account_Is it possible to manage multiple cameras within the app?

  Yes, you can add and control multiple Ulticam cameras within a single U Home account. 

  • August 15, 2025 17:07
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• FAQS_DOT_Setup & Installation_How do I connect the camera to Wi‑Fi?

   Download the U Home app, create an account, and follow the in-app setup instructions to connect the camera to a 2. 4GHz Wi-Fi network. 

  • August 15, 2025 17:05
  • 1 follower
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• FAQS_DOT_Setup & Installation_Does Ulticam Dot support 5 GHz Wi‑Fi?

  No. The Ulticam Dot supports only 2. 4GHz Wi-Fi networks. It does not support 5GHz Wi-Fi. 

  • August 15, 2025 17:04
  • 1 follower
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• FAQS_DOT_Setup & Installation_Where should I place the camera for best performance?

  Place the camera on a flat surface like a shelf,. or mount it on a wall using the included magnetic base. Make sure it faces the area you want to monitor and avoid direct sunlight or high humidity. 

  • August 15, 2025 17:03
  • 1 follower
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• FAQS_DOT_Setup & Installation_How do I mount the camera on a wall or ceiling using the magnetic base?

  Use the included screws to attach the magnetic base to a wall or ceiling. Then snap the camera onto the base. You can easily adjust the angle by rotating it. 

  • August 15, 2025 17:01
  • 1 follower
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• FAQS_DOT_AI Features (Gemini)_Can I search/filter events—such as “men wearing shirts”?

  Yes, smart filtering allows you to search for specific attributes like clothing type, gender, or activity. 

  • Edited August 13, 2025 20:07
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