Technical Support Supervisor

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• FAQS_DOT_Troubleshooting_What can I do if video quality is poor in low light or during motion?

  Ensure the lens is clean and there’s no glare or obstruction. For motion blur, reduce the camera angle or lighting differences. 

  • August 20, 2025 19:48
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Privacy & Data Security_Can I disable cloud recording and use only local storage?

  Absolutely! You can turn off cloud recording in the app settings and use the built-in 8GB local storage if you prefer. 

  • August 20, 2025 19:47
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Privacy & Data Security_Can I turn off the microphone or camera for privacy?

  Yes, you can disable audio recording or completely turn off the camera stream through the settings in the U Home app.

  • August 20, 2025 19:19
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Privacy & Data Security_Does Ulticam share my data with third parties?

  No way! Ulticam doesn’t sell or share your personal data or video footage with anyone else. 

  • August 20, 2025 18:37
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Privacy & Data Security_Does the camera record continuously, or only when motion is detected?

  By default, the camera records based on motion or AI events, not continuously. Right now, we don’t support continuous recording. 

  • August 20, 2025 18:34
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Privacy & Data Security_How can I delete my video history or account data?

  You can delete individual video clips or your entire account and data through the U Home app’s settings under Account or Cloud Management. 

  • August 20, 2025 18:25
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Privacy & Data Security_Is my video footage stored securely in the cloud?

  Yes, user data and videos are encrypted with AES-256 and transmitted through TLS-encrypted channels during transmission. For storage, they’re encrypted in the cloud with strict access controls, ens...

  • August 18, 2025 18:42
  • 1 follower
  • 0 comments
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• FAQS_DOT_Privacy & Data Security_Who has access to my Ulticam footage?

  Only you and users you’ve shared access with through the U Home app can view recorded footage. 

  • August 18, 2025 18:40
  • 1 follower
  • 0 comments
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• FAQS_DOT_Cloud & Storage_What happens to recordings older than 7 days?

  Older cloud recordings are automatically deleted unless downloaded. Local storage uses loop recording to overwrite the oldest footage. 

  • August 18, 2025 18:39
  • 1 follower
  • 0 comments
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• FAQS_DOT_Cloud & Storage_Can I access past events remotely through the app without internet connection?

  If you choose cloud storage, you can access past event footage through the cloud even if the camera is offline. If you choose local storage, then you will not be able to view it remotely when the c...

  • August 18, 2025 18:37
  • 1 follower
  • 0 comments
  • 0 votes