Technical Support Supervisor

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• FAQS_DOT_Cloud & Storage_Is there an option to extend beyond 7-day retention?

  Currently, no extended cloud plans are advertised. The camera comes with a built-in 7-day rolling cloud service only. Additional options for expanding storage duration or higher-capacity plans may ...

  • August 18, 2025 18:36
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_AI Features (Gemini)_How does risk assessment work (High, Medium, Normal)?

  Each event is automatically classified based on potential threat. Only medium and high-risk events trigger push alerts. 

  • August 18, 2025 18:33
  • 1 follower
  • 0 comments
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• FAQS_DOT_AI Features (Gemini)_Can I customize notifications so only medium or high-risk alerts are pushed?

  Yes. When AI analysis is enabled, only medium- and high-risk events will trigger notifications. This helps reduce unnecessary alerts and keeps you focused on the most important events. 

  • August 18, 2025 18:31
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_AI Features (Gemini)_Can I customize notifications so only medium or high-risk alerts are pushed?

  Yes. When AI analysis is enabled, only medium- and high-risk events will trigger notifications. This helps reduce unnecessary alerts and keeps you focused on the most important events. 

  • August 18, 2025 18:29
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_App & Account_Which app is required to configure and manage Ulticam Dot?

  Download the U Home app from the App Store or Google Play. Then, create an account and follow the in-app instructions to connect your camera to a 2. 4GHz Wi-Fi network. • App Store• Google Play

  • August 18, 2025 18:26
  • 1 follower
  • 0 comments
  • 0 votes

• Dot_Setup & Installation_Is the camera waterproof?

  The camera is water-resistant, making it suitable for both indoor and outdoor use. However, avoid submerging it or exposing it to heavy rain for extended periods.

  • August 18, 2025 18:24
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Setup & Installation_How do I power on the Ulticam Dot?

  The Ulticam Dot comes with 4 AA batteries pre-installed in the camera. To power it on, simply pull the plastic tab from the battery compartment to activate the power. The camera will automatically ...

  • August 18, 2025 18:23
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_AI Features (Gemini)_What is included in the daily event summary?

  You’ll receive a recap of all significant events from the past 24 hours, summarized by type and importance. 

  • August 15, 2025 17:18
  • 1 follower
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• FAQS_DOT_Camera Features_What video resolution and field of view does the Dot support?

  The Ulticam Dot captures video in 2K QHD resolution (2560 × 1440) with a wide 170° diagonal field of view. This allows for sharp detail and broad area coverage in both indoor and entryway environme...

  • August 15, 2025 17:16
  • 1 follower
  • 0 comments
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• FAQS_DOT_Camera Feature_How do I reset the camera to factory settings?

  The camera uses infrared (IR) LEDs for night vision, allowing. it to see clearly in low-light conditions up to 30 feet. 

  • August 15, 2025 17:14
  • 1 follower
  • 0 comments
  • 0 votes