Technical Support Supervisor

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• FAQS_DOT_Troubleshooting_I’m receiving too many alerts—how can I reduce false alarms?

  Use activity zones and enable Cloud AI filtering to only receive alerts for medium and high-risk events. 

  • Edited August 26, 2025 16:19
  • 1 follower
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• FAQS_DOT_Troubleshooting_Why is the video feed lagging or buffering?

  This may be due to weak Wi-Fi. Try placing the camera closer to the router or improving bandwidth on the 2. 4GHz network.

  • Edited August 26, 2025 16:17
  • 1 follower
  • 0 comments
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• FAQS_DOT_Troubleshooting_How do I update the camera’s firmware to access new features?

  Firmware updates are delivered via the U Home app. If an update is available, follow the in-app prompts under device settings. 

  • August 26, 2025 16:15
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Troubleshooting_How can I verify that the Dot is currently recording?

  Does the question mean the DOT recording event but not live-stream? 

  • August 26, 2025 15:48
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Cloud & Storage_How do I activate the free 7‑day rolling cloud storage?

  Cloud storage activates automatically after setup; no credit card is required. It stores event-based clips for 7 days.

  • August 26, 2025 15:45
  • 1 follower
  • 0 comments
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• FAQS_DOT_Cloud & Storage_What does the 7‑day cloud subscription include, and is it truly free?

  Yes, it includes 7-day rolling cloud storage for motion and AI-detected events at no cost. 

  • August 26, 2025 15:43
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_Cloud & Storage_Can I use both cloud and local SD (8 GB) storage simultaneously?

  No, you can only choose one of the built-in 8GB of local storage or cloud storage. 

  • August 26, 2025 15:38
  • 1 follower
  • 0 comments
  • 0 votes

• FAQS_DOT_AI Features (Gemini)_How do I enable Cloud AI (Gemini) analysis in the U Home app?

  To enable Cloud AI (Gemini) analysis, open the U Home app and go to your camera settings. Look for the option labeled “Cloud AI” or “Gemini AI” and toggle it on. Please note that this feature requi...

  • August 26, 2025 15:36
  • 1 follower
  • 0 comments
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• FAQS_DOT_AI Features (Gemini)_What types of content description can Gemini AI provide for event clips?

  Gemini AI generates descriptions like: 'An Amazon deliveryman left a. package' or 'A man in a shirt wandered near your door.' 

  • August 26, 2025 15:33
  • 1 follower
  • 0 comments
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• Join the Ulticam IQ Field Test (Beta) – We’re Looking for Testers!

  Hi everyone,We’re recruiting a small group of real-world testers for Ulticam IQ—our next-gen, AI-powered security camera. Help us refine usability, AI detection, and the app experience before our n...

  • August 22, 2025 19:09
  • 1 follower
  • 0 comments
  • 0 votes