Technical Support Supervisor
Posts
Recent activity by Technical Support Supervisor
-
FAQS_IQ_Troubleshooting_Why is my camera offline?
Ensure the camera has power and is within range of a stable Wi-Fi connection. You may also reboot your router or reset the camera.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Troubleshooting_What should I do if the app can't detect the camera during setup?
Ensure the LED is blue, the phone is on 2.4GHz Wi-Fi, Bluetooth, and Location is enabled.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Storage & Cloud_What happens to recordings after 7 days?
Cloud clips are auto-deleted unless saved. Local storage uses loop recording.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Storage & Cloud_Can I use both cloud and local storage?
Only one method can be active at a time.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Storage & Cloud_Is local storage supported?
Yes, 8GB internal storage and microSD cards up to 128GB
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Storage & Cloud_Does Ulticam IQ offer cloud storage?
Yes. 7-day rolling cloud storage is included, no subscription needed.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Connectivity_Does Ulticam IQ support 5 GHz Wi-Fi?
No. Ulticam IQ only supports 2.4 GHz Wi-Fi networks for better range and compatibility
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Connectivity_What types of network connections are supported by Ulticam IQ?
2.4 GHz Wi-Fi, wired Ethernet, and PoE.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Camera Features_Can I define motion zones?
Yes. You can set up activity zones in the U home app to monitor specific areas and reduce unnecessary alerts.
- 1 follower
- 0 comments
- 0 votes
-
FAQS_IQ_Camera Features_Is there a spotlight or siren feature?
Yes, a motion-triggered spotlight is built-in. Siren is app-triggered.
- 1 follower
- 0 comments
- 0 votes