Technical Support Supervisor

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• What mobile device permissions are needed (Bluetooth, Location, etc.)?

  The app requires access to Bluetooth, Location Services, and Wi-Fi to complete camera setup and device discovery. 

  • August 06, 2025 18:04
  • 1 follower
  • 0 comments
  • 0 votes

• Is it possible to manage multiple cameras within the app?

  Yes, you can add and control multiple Ulticam cameras within a single Xthings Home(Formerly U home) account. 

  • Updated January 15, 2026 16:57
  • 1 follower
  • 0 comments
  • 0 votes

• Can I share camera access with family or others — and control permissions?

  Yes, the Xthings Home app allows you to share a device. access with others and manage their permissions under the device settings. 

  • Updated January 15, 2026 16:50
  • 1 follower
  • 0 comments
  • 0 votes

• Can I rename or group cameras in the app?

  Yes, you can rename your cameras and group them by room or purpose in the Xthings Home(Formerly U home) app settings. 

  • Updated January 15, 2026 16:58
  • 1 follower
  • 0 comments
  • 0 votes

• How do I create or log in to a Xthings Home account?

  Yes, you can share camera access with family members or other users through the Xthings Home app. Open the camera settings, select "Device Sharing," and add the person using their email or account ...

  • Updated January 15, 2026 16:51
  • 1 follower
  • 0 comments
  • 0 votes

• Which app is required to configure and manage Ulticam Dot?

  Download the Xthings Home(Formerly U home) app from the App Store or Google Play. Then, create an account and follow the in-app instructions to connect your camera to a 2. 4GHz Wi-Fi network. • App...

  • Updated January 15, 2026 17:04
  • 1 follower
  • 0 comments
  • 0 votes

• Can I use the Ulticam Dot outdoors or in humid conditions?

  Yes, the Ulticam Dot is weather-resistant. It can be used outdoors in covered areas, like porches. or garages, but should not be fully exposed to heavy rain. 

  • August 06, 2025 16:23
  • 1 follower
  • 0 comments
  • 0 votes

• What do the LED indicator colors during setup mean?

  The LED shows the camera's status: blinking green means ready. to pair, solid green means connected, and red means connection issues. 

  • August 06, 2025 16:22
  • 1 follower
  • 0 comments
  • -1 votes

• How do I mount the camera on a wall or ceiling using the magnetic base?

  Use the included screws to attach the magnetic base to a wall or ceiling. Then snap the camera onto the base. You can easily adjust the angle by rotating it. 

  • August 06, 2025 16:21
  • 1 follower
  • 0 comments
  • 0 votes

• Where should I place the camera for best performance?

  Place the camera on a flat surface like a shelf,. or mount it on a wall using the included magnetic base. Make sure it faces the area you want to monitor and avoid direct sunlight or high humidity. 

  • August 06, 2025 16:20
  • 0 followers
  • 0 comments
  • 1 vote