Technical Support Supervisor

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• Why is the video feed lagging or buffering?

  This may be due to weak Wi-Fi. Try placing the camera closer to the router or improving bandwidth on the 2. 4GHz network. 

  • August 06, 2025 18:54
  • 1 follower
  • 0 comments
  • -1 votes

• I’m receiving too many alerts—how can I reduce false alarms?

  Use activity zones and enable Cloud AI filtering to only receive alerts for medium and high-risk events. 

  • August 06, 2025 18:53
  • 1 follower
  • 0 comments
  • 0 votes

• Night vision isn’t activating—what might be wrong?

  Ensure the camera is placed in a dark environment. If night vision is still off, check the app settings to confirm it's enabled. 

  • August 06, 2025 18:52
  • 1 follower
  • 0 comments
  • 0 votes

• Why is my Dot showing as offline in the app?

  Check if the camera has power and a stable Wi-Fi connection. If needed, reboot your router or reset the camera to reconnect. 

  • August 06, 2025 18:51
  • 1 follower
  • 0 comments
  • 0 votes

• The app can’t detect the camera—what should I check?

  If the app can’t detect your camera during setup, make sure the camera is powered on and the LED is blinking blue to indicate pairing mode. Check that your phone’s Bluetooth and location services a...

  • Updated January 15, 2026 17:06
  • 1 follower
  • 0 comments
  • 0 votes

• Is there an option to extend beyond 7-day retention?

  Currently, no extended cloud plans are advertised. The camera comes with a built-in 7-day rolling cloud service only. Additional options for expanding storage duration or higher-capacity plans may ...

  • August 06, 2025 18:49
  • 1 follower
  • 0 comments
  • 1 vote

• Can I access past events remotely through the app without internet connection?

  If you choose cloud storage, you can access past event footage through the cloud even if the camera is offline. If you choose local storage, then you will not be able to view it remotely when the c...

  • August 06, 2025 18:48
  • 1 follower
  • 0 comments
  • 1 vote

• What happens to recordings older than 7 days?

  Older cloud recordings are automatically deleted unless downloaded. Local storage uses loop recording to overwrite the oldest footage. 

  • August 06, 2025 18:47
  • 1 follower
  • 0 comments
  • 1 vote

• Can I use both cloud and local SD (8 GB) storage simultaneously?

  No, you can only choose one of the built-in 8GB of local storage or cloud storage. 

  • August 06, 2025 18:46
  • 1 follower
  • 0 comments
  • 0 votes

• What does the 7‑day cloud subscription include, and is it truly free?

  Yes, it includes 7-day rolling cloud storage for motion and AI-detected events at no cost. 

  • August 06, 2025 18:45
  • 1 follower
  • 0 comments
  • 0 votes