Technical Support Supervisor
Posts
Recent activity by Technical Support Supervisor
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FAQS_IQ_Camera Features_Does Ulticam IQ support two-way audio communication?
Yes. The camera has a built-in microphone and speaker, allowing real-time two-way communication through the app.
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FAQS_IQ_Camera Features_Does the camera have night vision?
Yes, with infrared LEDs effective up to 30 feet.
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FAQS_IQ_Camera Features_What video resolutions are available for Ulticam IQ?
2K (2560×1440) and 4K (3840×2160) models are available.
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FAQS_IQ_AI Features_Can I customize notifications based on risk level?
Yes. You can limit alerts to only Medium or High-risk events
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FAQS_IQ_AI Features_How does risk assessment work?
Events are tagged as High, Medium, or Normal risk. Only Medium and High trigger alerts.
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FAQS_IQ_AI Features_What kind of event descriptions does Gemini AI provide?
Examples: 'An Amazon deliveryman left a package', 'A man in a shirt walked by'.
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FAQS_IQ_AI Features_How do I enable Gemini AI analysis?
In the U home app, go to settings > Smart Notifications > AI Analytics, and toggle it on.
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FAQS_IQ_App & Account_Can I rename or group cameras in the app?
Yes, in the device settings of the U home app.
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FAQS_IQ_App & Account_Can I manage multiple Ulticam cameras from one account?
Yes. The app supports multiple cameras under one U home account.
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FAQS_IQ_App & Account_Can I share camera access with others?
Yes. Use the 'Device Sharing' feature in the U home app.
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