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Savy

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  • How can I get more help?

    You can get technical support through the following methods: 1. Visit the official website to check the user manual and tutorials.2. Contact customer service via phone or email.3. Submit feedback t...

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  • What should I do if the SD card is not recognized?

    Try the following: 1. Ensure the SD card is formatted as FAT32 or exFAT.2. Check if the SD card is damaged or exceeds 128GB in capacity.3. Reinsert the SD card or try a new one.

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  • Does Ulticam IQ support spotlight?

    Yes, Ulticam IQ supports a spotlight feature. When an event (such as motion or person/vehicle detection) is triggered, the spotlight can flash to warn intruders and enhance visibility.

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  • Does Ulticam IQ support two-way audio?

    Yes, Ulticam IQ has a built-in microphone and speaker, allowing two-way audio communication through the U home APP.

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  • Does Ulticam IQ support night vision?

    Yes, Ulticam IQ supports infrared night vision for clear recording in low-light environments.

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  • Does Ulticam IQ support multiple users for viewing?

    Yes, you can invite family or friends to share access to the camera through the U home APP.

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  • Where can I get help?

    For technical support, use the "Support" feature in the app to access online or phone assistance.

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  • How can I reduce false alerts?

    The DOT Camera uses AI-powered motion detection to differentiate between people and objects. You can fine-tune sensitivity or set activity zones in the app to reduce false alarms.

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  • Can I talk through the camera?

    Yes, the camera has a microphone and speaker for two-way audio, allowing real-time conversations via the app.

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  • Is the camera compatible with voice assistants?

    Yes, the DOT Camera works with Amazon Alexa and Google Assistant, letting you use voice commands to control it or view footage.  *This function is not available now, please wait for the upgrade.

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